34bd's Privacy Policy

1 What Information We Collect

34bd collects user information in several ways. The types of information collected are described in detail below:

1.1 Information You Provide Directly

When you create an account or use our services on the platform, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, or bank account number
• Residential address

1.2 Automatically Collected Information

When you use our website, some technical information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Cookies and session data
• Time spent on the site and list of pages visited
• Login time and activity logs

1.3 Transaction Information

Details of every deposit and withdrawal are stored in our system. This includes deposit amounts, withdrawal amounts, payment method, and transaction time. All transactions related to the minimum deposit of ৳300 and minimum withdrawal of ৳500 are recorded.

2 Purpose of Data Collection

34bd uses your information only for legitimate and necessary purposes. The main purposes are listed below:

2.1 Account Management

Your basic information is used to keep your account active, verify your identity, and improve service quality. Age verification (confirming the 21+ age requirement) is an important part of this.

2.2 Processing Financial Transactions

Your payment information is needed to complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Withdrawals are typically processed within 30 minutes to 3 hours — verifying information is essential to keeping this process secure.

2.3 Providing Customer Support

When you contact our 24/7 live chat and email support team, your account information is verified to resolve issues quickly.

2.4 Ensuring Responsible Gaming

Analyzing gaming activity data to identify unusual behavior and guide users toward responsible gaming is part of our commitment.

2.5 Security and Fraud Prevention

Certain information is analyzed to prevent unauthorized access to accounts, identify fraudulent activity, and maintain platform security.

3 Data Storage and Security

3.1 Encryption Technology

All data on the 34bd platform is secured through SSL encryption technology. Every piece of information you send or receive is transferred in encrypted form, making it unreadable to third parties.

3.2 Secure Servers

Your data is stored on secure servers. Access to the servers is strictly controlled, and only authorized staff can access the necessary information.

3.3 Data Retention Period

We retain your information only for as long as it is needed. Even after an account is closed, some information may be kept for a specified period to meet legal obligations.

4 Data Sharing with Third Parties

34bd never sells or rents your personal information. However, in certain situations, sharing limited information may be necessary:

4.1 Payment Processors

The payment information needed to complete transactions through bKash, Nagad, Rocket, and authorized banks is shared with the relevant institutions. This information is used solely for the purpose of completing transactions.

4.2 Legal Obligations

We are required to comply with legal directives from government authorities or court orders. In such cases, relevant information may be provided to the concerned authorities.

4.3 Technology Service Providers

Trusted service providers involved in the site's security, hosting, and technical operations may have access to a defined amount of information. They operate under strict confidentiality agreements and may not use any information beyond 34bd's instructions.